DELIVERY AND RETURNS

ORDER COMPLETION


To complete your order, we need some time to prepare, pack and forward parcels to the carrier. Please allow the courier to deliver your order accordingly to the form of delivery selected by you at checkout. 

The average time of completing an order takes 3 to 10 business days. We will  email you confirmation when your order is dispatched.

Orders placed on a business day after 4 pm or non-business days are treated as orders placed the following business day. 

If a part of your order is not available we will inform you by email and confirm changes to your order with you (partial completion, delivery date extension, cancellation of order, or exchange of a Product).

If you ordered multiple Products for the same delivery and part of your order is not completed yet the completion of your order will be finalized with adding the last piece. We will inform you by email if such a situation occurs.

DELIVERY

Before accepting parcels from the courier you should check if the box is undamaged and our seal is not broken. If a parcel is damaged or the seal is broken to do not accept the parcel and inform us immediately.

If we entirely or partially cover the cost of damage caused in transit, Customer claims for damaged goods from the courier company are ,according to coverage done, entirely or partially transferred to the Seller. A separate assignment agreement is not required.

In case of rejection of delivery by you without giving any reason or after a failed delivery to you from your fault, you do not re-arrange delivery or collect the Products from the relevant delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. 
If despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may cancel the order.

We will not be responsible for delivering the Products late or not delivering any part of the order if this is caused by you not giving us the information we need during the ordering process.

PAYMENT METHODS

We accept the following methods of payments:

  • VISA, Mastercard, Maestro, American Express cards - operated by Stripe, Inc. 510 Townsend Street, San Francisco, CA 94103, USA;
  • PayPal (Europe) L-1150 Luxembourg;
  • Apple Pay -operated by Stripe, Inc. 510 Townsend Street, San Francisco, CA 94103, USA;
  • Przelewy24 - operated by PayPro S.A ul. Kanclerska 15, 60-327 Poznań, Poland;
    We will charge the payment card you used to pay for the Products at full retail price as set out on the Site at the time of purchase, including delivery charges. Payment will be deducted from your payment card immediately after checkout on the Site and approval of the order by our credit card payment gateway provider.

    RETURNS, EXCHANGE & ORDER CANCELLATION

    If your Product is not faulty or miss-described you may return your order. You must notify us within 14 days after receiving the product- see details below.

    After receiving orders from the carrier you are responsible to store and handle all Products with care and in a manner that is appropriate for the type of Product. Appropriate use is handling of the goods in a way that is necessary to establish the nature, characteristics, and functioning of the goods. Returned Product should not be in any way damaged, scented, or marked - please take care not to wear any deodorant, fragrance, or make-up that may leave the clothes marked or scented as we will consider that to be in an unsaleable condition.

    Products must be returned complete with any accessories or other parts that you receive with the Products and, where possible, with all original packaging. Returned goods should be packed in such a way that they cannot be damaged during transport.

    No products purchased at our sample sales can be returned for refunds or exchanges.

    CANCELLING YOUR ORDER


    As a consumer, you have a legal right to cancel your order without giving any reason within 14 days from receiving the Product - the date of receipt is the date when you or a third-party other than the carrier and indicated by you is in physical possession of the Product. 

    In case of a contract relating to the delivery of an order consisting of multiple pieces, the withdrawal period shall expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the last piece.

    In case of withdrawal from the contract, the customer is obliged to return the goods within 14 days after communicating the cancellation of order to us, to the following address:

    CLSH - RETURNS 
    al. Jana Pawla II 36/173
    00-141 Warsaw, Poland

    The customer is responsible for the cost of the return. We won't be able to accept cash on delivery parcels. However, if you chose enhanced delivery, we will only refund up to the amount of our usual standard delivery.

    Optionally we can issue you a DHL shipping label and arrange pick up of goods from you. We'd just deduct the amount for the courier from the refund for this based on your location meaning we will refund you the full price of Product without the standard delivery cost you paid while placing an order.

    The product must be stored and handled with care and in a manner that is appropriate for the product and should be returned in unused condition except for appropriate use and complete i.e. with any tags, accessories, spare trims, or other parts and, where possible, with all original packaging.

    Once we have received the Products and provided they are still in the original condition we shall reimburse you the cost of goods and delivery within 14 days. 

    Reimbursement will be made using the same means of payments as you used for the initial transaction unless you have expressly agreed to use another method of refund that does not involve any extra costs to you.

    DEFECTIVE OR INCORRECT PRODUCT


    In the event of a defect in the goods purchased from our Site, the Customer has the right to complain based on warranty regulations in the Polish Civil Code art. 556 act form 23 of April 1964. Guarantee to complain expires after 2 years from the date of purchase.

    This does not apply when you want to return a not faulty item without giving any reason - see Cancelling your order above.

    The complaint must be submitted in writing or email and should contain the described subject of a complaint, contact details, and proof of purchase i.e. order number, card transaction number. Optionally you can use the Complaint Form. 

    We may ask you to send faulty Products to the address to access the defect. CLSH will arrange and cover the cost of return of a faulty Product. 

    If the Product is deemed to be faulty, we will repair or exchange it immediately. If this is not convenient for you, you can cancel the order, and we will process the refund.

    We will respond within 14 days once we have received the goods.

    If for any reason you won't hear back from us in this period it is deemed that your request was justified and processed.

    If the customer was informed and aware of the defect before purchase, or the defect is irrelevant the right to complain doesn't apply.

    We reserve the right to reject complaints on products, which have not been handled correctly and according to care instructions.

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