Refund policy
RETURNS, EXCHANGE & ORDER CANCELATION
If your Product is not faulty or miss-described you may return your order. You must notify us within 14 days after receiving the product.
After receiving orders from the carrier you are responsible to store and handle all Products with care and in a manner that is appropriate for the type of Product. Appropriate use is handling of the goods in a way that is necessary to establish the nature, characteristics, and functioning of the goods. Returned Product should not be in any way damaged, scented, or marked (please take care not to wear any deodorant, fragrance, or make-up that may leave the clothes marked or scented as we will consider that to be in an unsaleable condition).
Products must be returned complete (i.e. with any accessories or other parts that you receive with the Products) and, where possible, with all original packaging. Returned goods should be packed in such a way that they cannot be damaged during transport.
For returns, we can issue you a DHL shipping label we’d just deduct a small amount from the refund for this (£7 for the UK, £12 for the EU, $15 for the US, and £25 for the rest of the world). Otherwise, you can send the order back via your method after requesting a return on your account. Your relevant order number must be quoted on all returns.
No products purchased at our sample sales can be returned for refunds or exchanges.
Canceling your order
As a consumer you have a legal right to cancel your order without giving any reason within 14 days from receiving the Product - the date of receipt is the date when you or a third party other than the carrier and indicated by you is in physical possession of the Product.
In case of a contract relating to the delivery of an order consisting of multiple pieces, the withdrawal period shall expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the last piece.
In case of withdrawal from the contract, the customer is obliged to return the goods within 14 days after communicating the cancelation of order to us, to the following address:
CLSH - RETURNS
Al. Jana Pawla II 36 m173
00-141 Warsaw, Poland
The customer is responsible for the cost of the return. We won't be able to accept cash on delivery parcels.
The product must be stored and handled with care and in a manner that is appropriate for the product and should be returned in unused condition except for appropriate use and complete i.e. with any tags, accessories, spare trims, or other parts and, where possible, with all original packaging.
Once we have received the Products and provided they are still in the original condition we shall reimburse you the cost of goods and delivery within 14 days. However, if you chose enhanced delivery, we will only refund up to the amount of our usual standard delivery.
Reimbursement will be made using the same means of payments as you used for the initial transaction unless you have expressly agreed to use another method of refund that does not involve any costs to you.
Defective or incorrect Product
In the event of a defect in the goods purchased from our Site, the Customer has the right to complain based on warranty regulations in the Polish Civil Code art. 556 act form 23 of April 1964. Guarantee to complain expires after 2 years from the date of purchase.
This does not apply when you want to return a not faulty item without giving any reason (to do so see our Canceling Order Policy above) or the defect is irrelevant/incidental.
The complaint must be submitted in writing or email and should contain the described subject of a complaint, contact details, and proof of purchase (order number). Optionally you can use the Complaint Form.
We may ask you to send faulty products to the address to access the defect. CLSH will arrange and cover the cost of return of a faulty Product.
If the Product is deemed to be faulty we will repair or exchange it immediately. If this is not convenient for you you can cancel the order and we will process the refund.
We will respond within 14 days once we have received the goods.
If for any reason you won't hear back from us in this period it is deemed that your request was justified and processed.
If the customer was informed and aware of the defect before purchase, the right to complain doesn't apply.
We reserve the right to reject complaints on products, which have not been handled correctly and according to care instructions.